Customer Care Hours of Operation

Monday thru Friday: 8am-6pm EST | Closed Saturday and Sunday

  • Email: info@housershoes.com
  • Local: (828) 252-7297
  • Toll Free: (866) 270-8411

  • Corporate Office
  • 5418 Asheville Hwy
  • Hendersonville, NC 28791

Our Goal

As a leading seller of shoes online, Houser Shoes is happy to answer any questions you may have about ordering from our website. We firmly believe that the most important people in any business are the customers. That’s why we promise to do our best to answer your questions in a timely and efficient manner. To that end, we invite you to click on the links below to find the answers to the questions you may have. We know that shopping for shoes online can be a great timesaver if you know what you want and your size. But sometimes, it can be hard to find exactly what you are looking for. That’s why we are here to help every step of the way.

Houser Shoes does its best to make your online shopping experience as easy and as straight forward as possible by providing you with a number of different ways to shop our huge line of inventory. We’ve divided our inventory by mens, womens and kids shoes. In addition to selling shoes from some of the most widely known shoemakers, we also sell clothing, bags and accessories to provide you with a well-rounded shopping experience.

We want you to know that when you shop on our website, you can be assured that we do everything we can to make sure your personal information is kept secure. We use highly sophisticated technology to keep your information private. When you start the checkout process, you’ll notice the padlock icon feature in the corner of your browser window. That means that your credit card information is protected.

You can also take solace in the fact that Houser Shoes has been in business since 1976, providing shoes to customers through our retail establishments. We have been a member of the Better Business Bureau since 1979 and maintain an “AAA” exemplary status with the organization. In addition to using our experience in the shoe industry to provide you excellent service, we also work to get you the best prices on the shoe brands you know and love. We sell hundreds of different brands of shoes for the whole family.

As part of our return policy, we are happy to work with customers if they need to return an item. Any items returned must be sent back in the same condition as they were originally shipped. Returns must also take place within 30 days of the date of sale.

Security

You can feel confident shopping at HouserShoes.com because:

  • Houser Shoes, Inc. has been in business since 1976 and has several physical locations (we're here to stay!).
  • We have been a member of the Better Business Bureau since 1979 and continue to maintain a "AAA" exemplary standing.
  • We do not store your credit card information on our servers as your order is processed by one of the world's most reputable and well known payment processors. They are required by Visa & MC to have in place very specific security measures, both physical and data, to protect your information and they undergo routine, rigorous inspections and testing. This is true of all of your payment information, including that which you save for future orders.
  • We employ strict credit card fraud measures to prevent the misuse of credit card information. This helps keep the cost down for you in several ways; the cost of doing business with us and your credit annual percentage rate (APR). It all adds up. So, if you get an email from us asking you to contact us, don't be alarmed, we're doing this for your security.
  • HouserShoes.com does not sell or give out customers' email addresses or any other personal information. Emails are used for customer communication only, unless subscribed to our promotional email list.

View our full Privacy Policy.

Availability

  • Product size availability information is updated regularly to help make sure that all sizes displayed are in stock and ready to ship.
  • All merchandise listed on HouserShoes.com is kept in stock, however in rare cases, particular size/width combinations may not be available.
  • In the event in which the items you ordered are not available your order will be voided and you will be notified via email.
  • We do not back-order merchandise for an order without prior customer knowledge.
  • Merchandise listed on HouserShoes.com is not guaranteed to be available in your local Houser Shoes or G. B. Shoes.
  • If you have seen merchandise in one of our stores but cannot find the same item on our website, you may place a special order by contacting our customer service department at 1-866-270-8411.
  • Please have your credit card information ready when you call. Merchandise not currently listed on HouserShoes.com is not guaranteed to be available.

Returns

  • We will be glad to accept returns or exchange items within 30 days from the date of sale.
  • Visit HouserShoes.com/returns-policy to submit your Return.
  • Any items returned must be sent back prepaid in the same condition as when originally shipped.
  • HouserShoes.com nor Houser Shoes, Inc. are not responsible for the shipping cost of returns without prior approval.
  • Worn shoes are not accepted unless due to a manufacturer defect (to be determined by Houser Shoes upon receipt) unless expressly approved. A Restocking fee of 20% may be applied if it is determined that there is damage due to wear.
  • All products MUST be in the condition you received them and in the original box and/or packaging. Failure to do so will result in a 20% restocking fee. (DO NOT TAPE SHOE BOX)
  • Place a copy of the invoice inside the box/packaging. Failure to do so will result in a delay in processing your return.
  • Your order number is your RA (Return Authorization) Number. Mark it clearly on the exterior of thepackage.
  • While returns may be shipped back by the most convenient method, HouserShoes.com is not responsible for lost return packages that are not insured or trackable.

Shipping

Orders Placed after 9:00am Eastern Standard Time will ship the Next Business Day.

**Delay in shipment may occur when:

  • Change or update of Shipping or Billing address is needed.
  • Product purchased is not readily available for shipment
  • Customer contact is needed for confirmation.
  • No sales tax in 46 states!
  • Federal and State Laws require us to charge applicable sales tax on all orders to a physical location.
  • Sales tax will be charged for all orders where the shipping address is in GA, NC, SC, or TN only.
  • Houser Shoes currently only ships orders to locations within the 48 Continental United States.
  • Houser Shoes currently only accepts payment from accounts where funds are drawn from financial institutions in the United States
  • Weekend or holiday deliveries are not available.
  • Houser Shoes is not responsible for delayed delivery due to inclement weather, natural disasters carrier delays or other unforeseen circumstances. Every attempt will be made to deliver your order on time.
  • When shipping to Forwarding Company’s, it is the policy of FedEx that the package be signed for upon delivery. In these cases Houser Shoes will not liable for any loss or damages to goods ordered.
  • Orders are shipped same or next business day after placement. We do not ship on weekends or most major U.S. Holidays.
  • Orders with payment issues, such as incorrect billing addresses, may be delayed until the correct information is obtained.
  • Express Shipping method available in Amazon.com orders is not an expedited method, It is a guarantee by FedEx that the package will be delivered on the 3rd business day after it is given to them from us.
  • Shipping charges are calculated for your location through the FedEx service during checkout.
  • Orders totaling $49.00 or more are shipped FedEx Ground Free within the 48 Continental United States. The total is after any discount code is applied.
  • Shipping options and prices are shown during checkout or from your shopping cart.
  • If you qualify for Free Shipping Do NOT select any method other than ground.
  • Orders totaling less than $49.00 will require a shipping charge that is Non-Refundable.
  • All orders are shipped via FedEx.
  • Standard shipping is FedEx Ground (3-5 business days from ship date).
  • All orders are shipped from the East Coast. Standard West Coast deliveries take approximately five (5) business days to arrive.
  • If you require express shipping, rates and delivery options are available during checkout or from your shopping cart.
  • Once an order is shipped, you will receive the tracking information for your order via email.
  • If you chose to create a HouserShoes.com account, order tracking and status information is available when you log in. Log in now.

Pricing and Discounts

  • No Discount, and or Discount combination, may exceed 50% of the cost of any single product.
  • Discount codes cannot be used in combination with another discount code.
  • Website prices and in-store prices may vary and are not always the same.
  • At this time, store coupons are not honored for online sales and online promotions are not honored for in-store purchases.
  • Prices are subject to change without notice.
  • Houser Shoes, Inc. is not responsible for pricing errors that occur during order placement.
  • Merchandise price evaluation by Houser Shoes, Inc. employees prevails.
  • Orders with pricing errors will not be completed until the customer approves any necessary changes.
  • Some items are not eligible for discount due to manufacturer price restrictions. Each item that is discount restricted will have a notice on the product page below the add to cart button.

Payment

  • We accept all major credit cards as payment for online orders (Amex, Visa, MasterCard, Discover).
  • Credit card information is subject to verification before an order is completed.
  • Billing address information must match the address where the credit card statement is received for the credit card used for payment..

In a continuing effort to make your experience at HouserShoes.com better, we welcome your comments and suggestions

© 2020 Houser Shoes, Inc. All Rights Reserved.