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Customer care team

Contact Us

Questions? Comments? We are here to help!

Support Hours

Mon - Fri 8:00am-5:00pm EST 
*Excludes Holidays

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    Contact Info

    Email: info@housershoes.com
    Local: (828) 252-7297
    Toll Free: (866) 270-8411

    Corporate Office
    5418 Asheville Hwy
    Hendersonville, NC 28791

     

    "We're here to help you every step of the way."

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    Our Goal

    As a leading seller of shoes online, Houser Shoes is happy to answer any questions you may have about ordering from our website. We firmly believe that the most important people in any business are the customers. That’s why we promise to do our best to answer your questions in a timely and efficient manner. To that end, we invite you to click on the links below to find the answers to the questions you may have. We know that shopping for shoes online can be a great timesaver if you know what you want and your size. But sometimes, it can be hard to find exactly what you are looking for. That’s why we are here to help every step of the way.

    Houser Shoes does its best to make your online shopping experience as easy and as straight forward as possible by providing you with a number of different ways to shop our huge line of inventory. We’ve divided our inventory by mens, womens and kids shoes. In addition to selling shoes from some of the most widely known shoemakers, we also sell clothing, bags and accessories to provide you with a well-rounded shopping experience.

    We want you to know that when you shop on our website, you can be assured that we do everything we can to make sure your personal information is kept secure. We use highly sophisticated technology to keep your information private. When you start the checkout process, you’ll notice the padlock icon feature in the corner of your browser window. That means that your credit card information is protected.

    You can also take solace in the fact that Houser Shoes has been in business since 1976, providing shoes to customers through our retail establishments. We have been a member of the Better Business Bureau since 1979 and maintain an “AAA” exemplary status with the organization. In addition to using our experience in the shoe industry to provide you excellent service, we also work to get you the best prices on the shoe brands you know and love. We sell hundreds of different brands of shoes for the whole family.

    As part of our return policy, we are happy to work with customers if they need to return an item. Any items returned must be sent back in the same condition as they were originally shipped. Returns must also take place within 30 days of the date of sale.