Refund policy
RETURN CRITERIA:
- We accept returns only if the merchandise is unworn, in new condition, and returned within 30 days of the original sale. Return shipping costs are not covered by Houser Shoes. If you would like, we can provide a return label for $8 that will be deducted from your final refund. If you would like to receive an $8 label for your return, please email us at info@housershoes.com or call us at 1-866-270-8411.
- Products must be in the condition you received them and in the original box and/or packaging. Failure to do so will result in a 20% restocking fee.
- Worn shoes are not accepted unless due to a manufacturer defect (to be determined by Houser Shoes upon receipt)
- Please do not put tape of any kind on the actual shoe box. Doing so will result in a 20% restocking fee.
- To help keep costs low, shipping and handling charges are not refundable
- While returns may be shipped back by the most convenient method, HouserShoes.com is not responsible for lost return packages that are uninsured and untraceable.
Returns/Refund
- Return the item(s) in original boxes to our return address below (ensure you do not tape the shoe box)
- When we receive the product we will review the product and order details, and will refund your money as long as it meets our return criteria.
- Once we receive your return, refunds can take 2-10 business days before you see the funds returned to your account. If you have any questions regarding the transaction of funds, you can have your bank contact us.
Our return address is:
HouserShoes.com
Attn: Returns Dept
5418 Asheville Highway
Hendersonville, NC 28791
